Want Engagement to Work? Then Redefine It to Include All Your Employees
To increase engagement, redefine it. Give managers the tools they need to understand and respond to every employee’s motivational needs, work preferences, and talents.
Hiring Better: Your Business – The Movie
Published with the permission of OMS Distributor Harry Lakin, Founder of Hire Capacity A great film
8 Ideas to Help You More Successfully Hire Salespeople
When hiring, we weigh known facts along with many unknowns, and frequently to do that
That Time Your Lawyer Was Glad You Used A Hiring Assessment
Published with the permission of OMS Distributor Harry Lakin, Founder of Hire Capacity Inevitably, if you’re
Sorting Out the Junk Science in Psychometrics
Valid psychometrics are highly beneficial tools. By helping us objectively measure and describe human attributes,
The eight week career, or Why do so many call center sales people leave so quickly?
This article, by Harry Lakin, was originally published on LinkedIn. Very, very long story short,
How is Today’s Higher Turnover Hurting Your Business?
As more and more millennials enter the workforce, some of our traditional measures of
The Costliest People Mistakes We Make
For as long as I can remember, executives and HR department administrators alike have struggled
How to Calculate the Real Cost of Turnover
What do your employee recruitment selection mistakes cost your business? In the course of my
De-Linking Call Center Performance and Turnover
Originally published on LinkedIn Call centers, especially outbound sales centers, pose one of the most