The Costliest People Mistakes We Make
For as long as I can remember, executives and HR department administrators alike have struggled
people problems
How to Calculate the Real Cost of Turnover
What do your employee recruitment selection mistakes cost your business? In the course of my
De-Linking Call Center Performance and Turnover
Originally published on LinkedIn Call centers, especially outbound sales centers, pose one of the most
How to Use Personality Tests for Employee Selection and Rejection
In my experience, most users of personality tests aren’t aware of the practical distinction between
Hiring for Cultural Fit… One More Nonsensical Idea
We all know that human resource departments are fertile ground for fads and notions that
Finding Candidates: It’s More than CAN Do; It’s WILL Do
Once candidates get by the can do hurdle, an effective selection process needs to target